비행 지원 센터

Support in English

The initial launch is planned for Korea and the United States, intended for teens aged 16 and older and adults, focusing on iPhone and Android phones. This official support page accepts enquiries and privacy requests before game release. Store availability and installation links will be announced on the home page.

Email nonogram.zoo@gmail.com with your device model, OS and app version, steps to reproduce, and the store order ID for purchase issues. Never send passwords, full card numbers, or verification codes.

While signed in to the same store account, review and enable purchase services in the game, then use Restore Purchases online. Ranking signup is not required. If you stopped purchase connections, reconnect to verify existing paid benefits. Restore restores eligible purchases, not local progress. An active flight cannot be resumed after the app closes. Cross-store transfer is not offered. Ranking identity is installation-based. Reinstalling does not restore the previous account; a new identity is created only if you choose to connect again. Uninstalling the game does not cancel a subscription; use the Apple or Google subscription management links above. Refunds follow applicable law and the store process.

Purchase and ad services connect only after their separate notice is accepted and that choice is saved locally. Purchase access checks real prices and entitlements; ad access starts Google’s consent checks and permitted preparation. Connecting is neither a purchase nor an ad view. Valid saved choices can apply on later launches and resumes. A service with an unfinished notice stays unavailable, while basic flights and the offline demo remain available. Settings → Stop new requests prevents new app requests; already-started SDK work may finish. A saved stop prevents connection on the next launch. If saving fails, retry because the previous choice may return on restart. This does not delete purchases or cancel subscriptions.

If a reward was granted but saving failed, check device storage and use the on-screen save retry. You do not need to watch another ad to save the same reward. For recurring issues, include the time and reward type in your message.

We manually delete ordinary support messages, attachments and replies and empty Trash within 30 days after resolution and follow-up are complete. Necessary purchase/dispute records subject to statutory retention are separated. Google’s recovery, security and legal retention may differ. Our published support phone is an alternative to email.

NEON SORTIE account and data deletion

Operator and privacy contact: 픽셀포즈 (PixelPaws), a sole proprietorship, represented by 장인규. You can request deletion without installing or opening the app. Email nonogram.zoo@gmail.com with the subject “NEON SORTIE Privacy Request”. Identify whether you mean normal rankings, the demo league, purchase-related data or support correspondence. For rankings, include the pilot name you remember, league and approximate last-use time. Do not send passwords, authentication tokens, verification codes, full card numbers or identity-document copies.

Email addresses are not automatically linked to ranking accounts. An email or public pilot name alone does not establish ownership. We will explain any minimal verification needed, expected handling time and outcome; if identification is not possible, we will explain why and the available next steps. The app does not need to be reinstalled to submit a request.

In the normal app, open Settings → Delete ranking account → confirm. The demo uses Delete demo ranking account. Successful authenticated deletion removes that server account, scores, attempts and account-derived rate counters. An error or offline response is not a completed deletion. Uninstalling alone does not delete a server account.

Demo progress disappears on exit. Demo exit also attempts server deletion, and demo accounts expire 24 hours after creation; cleanup and provider recovery records have the limits in the privacy policy. Normal progress can be reset in Settings, retaining sound, haptics and language; operating-system app-data controls can remove all local data. Ranking deletion does not cancel subscriptions or automatically delete purchase/RevenueCat records. Request purchase-related data deletion separately; we will explain the available provider process. Use the store subscription links to stop renewal. IP-derived counters expire separately, and any legally required retention will be explained with its scope and reason.

We explain the handling scope and relevant provider procedure after verifying ownership. Sending a privacy request does not require installing or purchasing the game.